- Balancing risks in all projects
- Allocate resources to projects aligned with strategic objectives
- Enhance capacity to deliver key projects
- Automatic synchronization between ISM and AD.
- Employees identification integrity.
- Delivery time improvement.
- Data integrity: full and native integration with cmdb.
- Hierarchical data structure.
- Possibility to select the data to be imported.
- Centralization of data.
- Access rights fully managed in the AD.
- Improve your customer’s experience through the user’s portal.
- Permanently control the health of your services, and initiate actions to minimize their business impact.
- Automate incident management and service requests.
- Collect, analyze, store and share knowledge in order to limit or eliminate rediscovery work, improve efficiency and solve earlier problems faster.
The mission aims to provide the training "Awareness ITIL V3"
Learn how to use and get started with the Ivanti Service Manager solution
Deepen Basic Administrator Training
Become completely autonomous in ISM
Learn how to configure and administer ISM using the Configuration Console
Become familiar with the service catalog of Ivanti Service Manager (ISM)
Go to the market place